Terms of Use

1. Acceptance of Terms

Welcome to https://thephonevalet.com (the “Site”), operated by The Phone Valet LLC, a Florida limited liability company (“The Phone Valet™,” “we,” “us,” or “our”). By accessing or using the Site, submitting a quote request or planner partnership inquiry, or communicating with us via telephone, email, or SMS text message, you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy.

If you are using the Site or submitting an inquiry on behalf of an event planning agency, corporation, venue, or client host, you represent that you have authority to bind that entity or individual to these Terms.

2. Website Quotes, Date Holds & Event Service Agreements

Inquiries Are Not Binding Reservations: Submitting an event inquiry through our “Reserve Your Date” form or Planner Partner Portal, or receiving an initial quote or proposal via email or text message, does not constitute a binding reservation or guarantee date availability.

• Formal Booking Confirmation: An event date is formally locked and guaranteed only when (a) both the client (or authorized planner/producer) and The Phone Valet LLC execute a written Event Services Agreement, and (b) The Phone Valet LLC receives the required booking deposit (typically a 50% deposit via Square or approved payment method, with the remaining balance due prior to the event date as specified in the invoice).
• Precedence of Event Services Agreement: In the event of any conflict between these website Terms of Use and a signed Event Services Agreement between you and The Phone Valet LLC, the terms of the signed Event Services Agreement shall govern all on-site services, staffing ratios, travel logistics, cancellation/postponement schedules, Non-Disclosure Agreements (NDAs), and Certificate of Insurance (COI) provisions.
• Custom Pricing & Staffing Estimates: All pricing and staffing ratios referenced on the Site (such as 1 attendant per 60–75 guests) are general operational guidelines. Final pricing is tailored to your specific event location, venue load-in requirements, guest count, service hours, and travel requirements.

3. On-Site Phone Check & Valet Protocol

When The Phone Valet LLC is engaged to provide white-glove phone check-in and device custody at an event:

• Host-Directed Policy: The event host, corporate organizer, or lead planner determines the event’s device policy (e.g., ceremony-only check-in, full-event check-in, VIP/NDA area check-in, or inclusion of smartwatches, smart glasses, and cameras). Our attendants execute the host’s policy with warmth, hospitality, and discretion.
• Claim Tickets & Device Retrieval: Guests receive a numbered physical claim ticket corresponding to a dedicated compartment in our attended station vaults. Guests may visit the attended station at any time during the event to check messages or place calls, and must present their claim ticket to retrieve their device upon departure.
• Lost Claim Tickets: If a guest misplaces a physical claim ticket during an event, our lead attendant will verify device ownership at the conclusion of the event or through secondary verification (such as the guest identifying the device model/case and unlocking the screen in the attendant’s presence) to ensure no device is released to an unauthorized person.
• Dedicated Emergency Event Line: Where a dedicated event phone/text line is provided for parents, babysitters, or family members, the line is monitored by our on-site team during active event hours as a courtesy communication bridge. It is not a substitute for 911 or emergency medical/security dispatch.

4. SMS & Text Messaging Terms (10DLC Program Terms)

By providing your mobile telephone number through our website forms, clicking a “Text Us” link on our Site, or sending a text message to (305) 389-9650 (or any dedicated event number operated by The Phone Valet LLC), you expressly consent to receive SMS/MMS text messages from The Phone Valet LLC under the following terms:

• Message Frequency: Message frequency varies depending on your inquiry activity and event schedule.
• Message & Data Rates: Standard message and data rates may apply as determined by your mobile wireless carrier.
• How to Opt Out (STOP): You may opt out of receiving text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us. You will receive one final confirmation text acknowledging your opt-out request. Consent to receive marketing or informational text messages is not required as a condition of purchasing any goods or services.
• How to Get Help (HELP): For support or information regarding our messaging program, reply HELP to any text message, call (305) 389-9650, or email info@thephonevalet.com.
• Carrier Disclaimer: Supported carriers include major U.S. wireless networks (AT&T, T-Mobile, Verizon, and regional carriers). Wireless carriers are not liable for delayed or undelivered messages.
• Mobile Privacy: As detailed in our Privacy Policy, your mobile number and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes.

5. Intellectual Property Rights

All content on the Site—including the name The Phone Valet™, logos, taglines (“A coat check for phones.”, “Your policy, our execution.”), photographs, dance-floor videos, graphic design, station architecture, custom claim ticket designs, text, and software code—is the exclusive property of The Phone Valet LLC or its licensors and is protected by United States and international copyright, trademark, and trade dress laws.

Limited License for Booked Hosts & Partner Planners: Clients who have booked an event with The Phone Valet LLC and event planners in our Planner Partner Program are granted a limited, non-exclusive, revocable license to use our curated invitation wording templates and approved brand descriptions on their event invitations, wedding websites, and client proposals solely in connection with events serviced by The Phone Valet LLC.

Except as expressly permitted above, you may not copy, reproduce, republish, scrape, frame, or commercially exploit any portion of the Site or our brand assets without our prior written consent.

6. Acceptable Use of the Website

You agree to use the Site only for lawful purposes related to learning about or inquiring into our Services. You agree not to:

• Submit false, misleading, fraudulent, or automated/bot inquiries through our quote or planner forms, or attempt to bypass our rate-limiting and anti-spam security controls;
• Use any automated spider, scraper, or data-mining tool to extract content, code, or imagery from the Site (excluding standard indexing by legitimate search engines and AI answer engines in accordance with our robots.txt and llms.txt policies);
• Attempt to probe, scan, or test the vulnerability of the Site or interfere with its proper operation; or
• Misrepresent your affiliation with any event host, planning agency, or venue.

7. Disclaimers & Limitation of Liability

Website “As Is” Disclaimer: THE SITE AND ALL INFORMATION, CONTENT, AND MATERIALS PROVIDED ON THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability for Website Use: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PHONE VALET LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND ATTENDANTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THIS WEBSITE. IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING SOLELY OUT OF YOUR USE OF THE WEBSITE EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).

Note on Booked Events: On-site commercial general liability coverage ($2,000,000+ COI), device custody responsibilities, and mutual liability terms for booked events are governed by the executed Event Services Agreement for that event.

8. Indemnification

You agree to defend, indemnify, and hold harmless The Phone Valet LLC and its affiliates, officers, managers, employees, and agents from and against any claims, liabilities, damages, judgments, losses, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or your misuse of the Site.

9. Governing Law, Venue & Dispute Resolution

These Terms and any dispute or claim arising out of or relating to your use of the Site shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any choice or conflict of law provision. Any legal suit, action, or proceeding arising out of or related to these Terms or the Site shall be instituted exclusively in the federal or state courts located in Miami-Dade County, Florida, and each party irrevocably submits to the exclusive jurisdiction and venue of such courts.

10. Modifications & Severability

We reserve the right to update or modify these Terms of Use at any time by posting the revised Terms at https://thephonevalet.com/terms-of-use and updating the “Last Updated” date above. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of the changes. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Contact Information

Questions regarding these Terms of Use, event agreements, or our Services may be directed to: